Refund Policy

At TicketWavePH, we're committed to ensuring your satisfaction with your museum ticket purchase. If you have any questions or concerns, please reach out to us, and we'll be happy to assist you.

Refunds

We offer refunds on museum tickets purchased through TicketWavePH in the event of rescheduling. If the date or time of your museum visit is changed, and you are unable to attend the rescheduled visit, you may request a refund.

Refund Process

To request a refund due to rescheduling, please follow these steps:

1. Contact Us: Reach out to our customer support team within [number of days] days of the rescheduled visit date. You can contact us via email at [customer support email] or by phone at [customer support phone number].
2. Provide Information: When contacting us, please provide the following information:
   • Your order number
   • Date of purchase
   • Date and time of the rescheduled visit
   • Reason for requesting a refund
3. Wait for Approval: Once we receive your refund request, our team will review it and verify the provided information. If your request is approved, we will proceed with the refund process.
4. Refund Initiation: Upon approval, we will initiate a refund to your original method of payment. Please note that it may take several business days for the refund to appear in your account, depending on your bank or credit card issuer's processing time.

Non-Refundable Items

Please note that certain items may not be eligible for refunds, including:

• Service fees and processing fees associated with ticket purchases
• Tickets that have been used or have passed the rescheduled visit date

Exceptions

While we strive to accommodate our customers' needs, there may be exceptional circumstances where refunds are considered outside of the standard policy. These circumstances may include:

• Extreme weather conditions preventing travel to the museum
• Medical emergencies preventing attendance
• Other unforeseen circumstances preventing visitation

If you believe your situation warrants an exception to our refund policy, please contact our customer support team with detailed information, and we will review your request accordingly.

Customer Responsibilities

By purchasing tickets through TicketWavePH, you agree to the following responsibilities:

• Provide accurate and up-to-date information during the ticket purchase process
• Adhere to the terms and conditions set forth by the respective museums or venues
• Notify TicketWavePH promptly of any changes or cancellations to your museum visit plans

Failure to comply with these responsibilities may affect your eligibility for refunds or assistance from TicketWavePH.

Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please don't hesitate to contact us at [customer support email] or [customer support phone number]. Our dedicated customer support team is here to help!