Privacy Policy

This Privacy Policy (“Policy”) outlines how TicketWavePH, its affiliates, and subsidiaries (“TicketWavePH,” “we,” “us,” or “our”) collect, use, and protect your information when you use our websites, mobile applications, electronic services, social networking sites, or any other online platforms we own or control (collectively, the “Service”). Please review the Terms and Conditions that govern the use of our Service.

By accessing or using our Service, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with this Policy, please refrain from providing us with your information or using our Service.

We may update this Privacy Policy from time to time. Any material changes will be notified to you via email (sent to the email address provided in your account) or through notices on the Service before the changes take effect. You can review the effective date of this Privacy Policy at the top of the document to ascertain the latest revision date.

1. Types of Information We Collect

We may collect the following categories of personal information from and about you:

• Identifiers: Such as your name, postal addresses, email addresses, social networking website user account names, telephone numbers, or other addresses at which you are able to receive communications.
• Demographic information: Such as your age, birthdate, and gender.
• Commercial information: Such as information that enables us to determine lifestyle, interests, and activities, including purchasing tendencies and order history (such as the StarDeals vouchers you purchase and redeem); areas of interest; information collected through your interactions with social networks; information about persons for whom you have purchased StarDeals vouchers as gifts or who have bought StarDeals vouchers as gifts for you; and information about friends who refer you or whom you have referred.
• Financial information: Such as information collected from you as needed to process payments for StarDeals vouchers or other products or services that you buy, or as provided by you to administer your participation in optional services and programs, such as your payment card number, expiration date, and card verification number. We use industry-standard encryption technology to secure financial account information.
• Internet and network activity information: Such as information about your browsing behavior, search history, and interactions with websites and advertisements, including data from cookies, pixel tags, and web beacons.
• Inferences regarding preferences and other characteristics: Such as our assessment of the types of products or services you may have an interest in.

How TicketWavePH Collects Information

• From you: We collect information that you submit to us. For example, when you use the Service; make a purchase; register to receive information, products, or services available through the Service; or interact with us in other ways. We will collect any information you voluntarily provide, and we may also request optional information to support your use of the Service. We also collect any information that you voluntarily enter into any postings, comments, or forums within the Service. If you send an e-mail to us, we will collect your e-mail address and the full content of your email, including attached files and other information you choose to provide to us.

• From your device: When you use the Service, we may collect information about the devices you use to access the Service, including hardware model, operating system and version, Internet Protocol (“IP”) address, and other unique device identifiers, mobile network information, and information about the device’s interaction with our Service. We also collect information about how you use our Service, including your access times, browser types, and language. This type of data enables us to understand how often individuals use parts of the Service so we can analyze and improve it. To collect this information, we use cookies and web beacons, and other similar technologies. Note that this Privacy Policy covers only how we use information collected via cookies; it does not cover the use of such information by third parties.

• Social media networks and other third parties: We may obtain information about you or your use of the Service from third party sources, such as our vendors, like web hosting providers, analytics providers, or advertisers. You may give us permission to access your information from services offered by third parties, including social media networks. The information we obtain from third party services depends on your account/privacy settings with those third parties and the third parties’ privacy policies, so be sure to check those policies and to adjust your settings to meet your preferences. When you access the Service through social media networks and other third party platforms, you are authorizing StarDeals to collect, store, and use such information and content in accordance with this Privacy Policy. Please keep in mind that any information provided to us by a third party may also be subject to that third party’s privacy policy.

3. How TicketWavePH Uses Information

We may use information collected as described in this Privacy Policy to:

• Operate, maintain, and improve the Service and other programs, features, and functionality related to the Service;
• Provide you with interest-based ads, push notifications, communications, and offers for products and services from us and our business partners;
• Facilitate and fulfill orders – for example, for TicketWavePH vouchers and other goods and services, including tracking redemption;
• Process and confirm bookings with our partners;
• Process your payments;
• Evaluate your eligibility for certain types of offers, products, or services that may be of interest to you, and analyze advertising effectiveness;
• Answer your questions and respond to your requests;
• Perform analytics and conduct customer research;
• Communicate and provide additional information that may be of interest to you about TicketWavePH and our business partners, sometimes by combining your information with information we obtain from other sources;
• Send you reminders, technical notices, updates, security alerts, support and administrative messages, service bulletins, marketing messages, and requested information, including on behalf of our business partners;
• Administer rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored by us or our business partners;
• Manage our everyday business needs, such as administration of the Service, forum management, fulfillment, analytics, fraud prevention, and enforcement of our corporate reporting obligations and Terms & Conditions, or to comply with the law;
• Allow you to apply for a job, post a video, or sign up for special offers from merchants, our business partners, or other companies;
• Verify your requests made pursuant to this Privacy Policy;
• Enhance other information we have about you to help us better understand you and determine your interests;
• We also may use information collected as described in this Privacy Policy with your consent or as otherwise required or permitted by law.

If you make purchases without creating a password, we link these purchases to your email address and create a secure account in our system. If you create a password at a later date, you will be able to view past purchases made with that email address.

If you use any features on the Service to send information about a product or service to another person, we will also collect the personal information of that other person to the extent disclosed by you and may contact them using the information you provided us.

4. When and Why TicketWavePH Discloses Information

• as required to comply with the law or legal obligations, such as to comply with legal orders and government requests, or as needed to support auditing, compliance, and corporate governance functions;
• in response to a subpoena, or similar legal process, including to law enforcement agencies, regulators, and courts;
• with our vendors who perform a variety of services and functions for us, such as data storage, order fulfillment, transmitting emails, and managing digital content. We may share your information with such vendors subject to confidentiality obligations consistent with this Privacy Policy and on the condition that the service providers use your information only on our behalf and pursuant to our instructions;
• with our merchants to provide you with the Services you request (such as to facilitate and fulfill orders and to process and confirm bookings);
• in the event we go through a business transition such as a merger, acquisition by another company, bankruptcy, reorganization, or sale of all or a portion of our assets (as described below in Section 10);
• to combat fraud or criminal activity, and to protect our rights, users, and business partners, or as part of legal proceedings affecting TicketWavePH;
• with our affiliates and subsidiaries who may only use the personal information for the purposes described in this Privacy Policy;
• if the information has been aggregated, de-identified, or otherwise does not identify you personally; and
• otherwise with your consent.

5. Security of Personal Information

• TicketWavePH has established an information security program that incorporates administrative, technical, and physical controls designed to reasonably safeguard personal information. We utilize industry-standard encryption technology to secure financial account information. If you have any inquiries regarding security on our platform, please feel free to reach out to us at jrtdigitalsolutions@gmail.com.

6. Retention of Personal Data

• We will retain your personal data for as long as your account remains active or as necessary to provide you with our services. Should you decide to close your account, we will continue to retain your personal data for a period required to effectively operate our business, maintain transaction records for financial reporting or fraud prevention purposes until no longer needed, and to fulfill our legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights Regarding Personal Information

• You hold certain rights regarding your personal information:
• You have the right to request details about the categories and specific pieces of personal information collected about you within the last 12 months, including the sources, purposes, and categories of third parties with whom it's shared. You also have the right to know if your personal information has been sold or disclosed for business purposes.
• You can update your personal information.
• You can request a portable copy of your personal information.
• You can ask TicketWavePH to delete your personal information, subject to certain exceptions under applicable law.
• You have the right to opt-out of certain disclosures of your personal information for valuable consideration by emailing us at jrtdigitalsolutions@gmail.com.
• You have the right to non-discrimination for exercising any of these rights, although TicketWavePH may provide different service levels or charge different rates based on the value of your personal information.
• You can exercise these rights by emailing jrtdigitalsolutions@gmail.com. We may verify your identity before responding to your requests.

In addition to the above rights: You can update or remove financial account information and deactivate your TicketWavePH account.

8. Your Choices

• While providing more information allows for a personalized experience, you can limit what you share and the communications you receive:
• Commercial Emails: You can opt out of commercial emails by following the instructions in the emails or adjusting your email preferences in your account. However, transaction-related emails may still be sent.
• Cookies and Other Technologies: Manage how your browser handles cookies by adjusting privacy and security settings. We do not change data collection practices in response to Do Not Track signals.
• Interest-Based Ads: We use internet and network activity information to serve you interest-based ads on third-party websites and mobile applications.
• Device Data: Adjust how your mobile device and browser share certain data and handle cookies through device settings. You can control precise geolocation collection through device settings as well.
• Emails from Business Partners: Opt out of receiving offers from business partners by following the instructions in their emails.

9. Social Community Areas

• You may find areas within the Service where you can publicly post information, communicate with others, review products and merchants, and submit media content. Before posting, carefully review our Terms and Conditions.
• Keep in mind that any information you post may be accessible to anyone online, and personal information included in your post may be read, collected, and used by others.
• We advise against posting personal information in these social community areas.

10. Privacy Practices of Third Parties

• This Privacy Policy only covers how TicketWavePH uses and discloses information through your interaction with the Service.
• Other websites accessible via links from the Service and our co-branded websites may have their own privacy notices and practices regarding personal information collection, use, and disclosure.
• Additionally, our business partners may have their own privacy notices.
• We recommend familiarizing yourself with the privacy notices of these other parties before providing them with information or taking advantage of any sponsored offer or promotion.

11. Business Transfers and Corporate Changes

• TicketWavePH reserves the right to disclose, transfer, or license all information related to the Service, including personal information:
• To a subsequent owner, co-owner, or operator of the Service or any related portion or operation;
• In connection with a corporate merger, consolidation, restructuring, sale of all or part of our stock and/or assets, or other corporate change, including during any due diligence process.